Flat 17 Swanscombe House,
1 St Ann's Road,
London W11 4SS
1 St Ann's Road,
London W11 4SS
The Sovereign Drive respects privacy and handles personal information in accordance with UK GDPR, the Data Protection Act 2018 and applicable privacy requirements. ICO registration reference: ZC167902.
The Sovereign Drive Ltd (company number 17231643, registered in England & Wales), Flat 17 Swanscombe House, 1 St Ann’s Road, London W11 4SS. Email: info@thesovereigndrive.com. Telephone: 02038257948. Website: thesovereigndrive.com.
We may collect passenger names, telephone numbers, email addresses, pickup and destination addresses, journey dates and times, booking references, flight details, luggage information, accessibility requirements, special instructions, payment and invoice details, customer communications and complaint or lost property records.
Where relevant to operations, we may process driver licence details, vehicle licence details, insurance documents, vehicle registration details, incident reports and compliance records.
Information is used to respond to enquiries, manage bookings, allocate journeys, communicate with passengers and drivers, provide estimates, handle payments, investigate complaints, manage lost property, maintain safety and meet legal, tax, accounting, insurance and Transport for London private hire record-keeping expectations.
Processing may be based on contract, steps taken before entering a contract, legal obligation, legitimate interests, consent where required, or vital interests in urgent safety situations.
Information may be shared where necessary with assigned drivers, payment providers, accountants, IT or dispatch providers, insurers, professional advisers, Transport for London, police, courts, HMRC, the ICO or other authorised bodies. We do not sell personal information.
Records are kept only for as long as reasonably necessary for booking management, legal compliance, private hire record keeping, tax and accounting, insurance, complaints, safeguarding, dispute handling and business administration.
We use reasonable technical and organisational safeguards, including restricted access, password protection, secure systems, device security, backups and careful handling of paper records.
Individuals may have rights of access, rectification, erasure in certain circumstances, restriction, objection, portability where applicable, and the right to complain to the Information Commissioner’s Office.
Where vehicles or systems use GPS, telematics, dashcams or CCTV, those systems must be used lawfully, proportionately and for legitimate safety, security, operational or evidential purposes.
For privacy questions, contact info@thesovereigndrive.com.
